What are the available methods for contacting customer support?
Our support team is accessible 24/7. You can reach us at any time through live chat or by sending an email.
What is the minimum deposit required?
The minimum deposit amount may differ based on the payment method you select, with the lowest starting at 15 AUD.
How secure is the HEYPOKIES online gaming platform?
We prioritize the security of our platform. In line with reputable Australian online casinos, we employ state-of-the-art data encryption to safeguard your information.
Is it possible to play games without wagering real money?
Certainly. Many of our pokies are offered in a demo mode, which allows you to play for free without any risk.
What welcome bonus is available for new members?
For new players, our welcome package includes a 250% match on the first deposit, along with 150 FREE SPINS.
How long does it take to process withdrawals?
The processing time for withdrawals varies by method. E-wallet withdrawals are generally completed within 24 hours, while credit/debit card transactions take 1-3 business days, and bank transfers can require 3-5 business days. A 72-hour pending period also applies to all withdrawals.
Does HEYPOKIES promote responsible gaming?
Yes, HEYPOKIES adheres to responsible gaming practices in compliance with our Curacao license and offers a self-exclusion option for players.
Can I access the games on my mobile device?
Yes, our website is fully optimized for a smooth gaming experience on modern smartphones and tablets, enabling you to play from anywhere.
How is progress made in the VIP program?
Progressing through our VIP tiers is achieved by playing your preferred games, which earns you loyalty points and unlocks special rewards.
What are the bonus wagering requirements?
For a deposit and bonus, the standard wagering requirement is 35 times the initial amount. Winnings from free spins have a wagering requirement of 40 times.
What are the accepted payment methods?
We provide a wide array of payment options, including major credit cards, e-wallets, and bank transfers, as well as various cryptocurrencies.
Which currencies are supported?
We support multiple currencies, including AUD and a selection of cryptocurrencies like USDT, Bitcoin, Ethereum, Litecoin, Ripple, USDC, Bitcoin Cash, DOGE, and Cardano.
How can I activate a bonus?
To activate a bonus, log in and go to the 'My Bonuses' section. Then, navigate to 'All Promotions,' choose a bonus, and click 'Read More.' On the next page, you can activate it by selecting 'Get Bonus'.